Exagen is a patient-focused and discovery-driven life sciences company dedicated to transforming the care continuum for patients suffering from debilitating and chronic autoimmune diseases. Our goal is to enable rheumatologists to improve care for patients through the differential diagnosis, prognosis, and monitoring of complex autoimmune and autoimmune-related diseases, including lupus and rheumatoid arthritis. By leveraging our proprietary Cell-Bound Complement Activation Products, or CB-CAPs, technology, we help get to the real cause of a patient’s symptoms and guide their journey to improved health.
The AVISE Patient Advocate Team Supervisor (APAT Supervisor) is responsible for providing direct supervision of the patient customer service team of the Billing department. This Medical Customer Service Supervisor position involves managing and supporting a team of customer service representatives, ensuring exceptional service delivery, and addressing complex billing inquiries. This role involves training, evaluating, and initiating disciplinary action for supervised employees. The APAT Supervisor will ensure employees report to work on time and complete their assigned tasks. The APAT Supervisor will collaborate with various departments and follow-through on the implementation of improvements to the Billing department. The APAT Supervisor ensures that all employees within the department have received the proper level of training necessary to do their job efficiently.
Location note: This position requires on-site work out of our Carlsbad office and candidates must live within commuting distance.
Duties and Responsibilities:
Training and Support:
Documentation and Reporting:
Compliance and Quality Assurance:
Collaboration:
Other:
Preferred Qualifications:
Salary range: $68,000 - $78,000
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